Refund and Returns Policy

VD OFFICIAL is happy to refund within 28 days for any unsuitable items, provided they are in resalable condition. If 28 days have passed since your purchase, we can’t offer you a full refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. Our original packaging can be reused but, if you no longer have it, make sure it’s in something watertight. If you can reuse something you have at home, even better!

You can return more than one order in the same parcel, just make sure that you register a return for each separate order.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where no or only partial refunds are granted:

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 28 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Please allow up to 14 days for your refund to be issued. Your delivery fee will be refunded if you return all items in your order. Once we have processed your return in our warehouse, we will send you an email as notice of cancellation.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged due to transport or production issues. If you need to exchange it for the same item or a different size of the same item, send us an email at [email protected].

Shipping returns

You may be responsible for paying for your own shipping costs for returning your item depending if the items are intact. Shipping costs are non-refundable(outside UK). If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at [email protected] for questions related to refunds and returns.