Returns

• VD OFFICIAL is happy to refund within 28 days for any unsuitable items, provided they are in resalable condition.
• To return to our warehouse, log in to our returns portal and let us know what you want to return and why.
• Then select your preferred return method to arrange your collection or drop off.
• Our original packaging can be reused but, if you no longer have it, make sure it’s in something watertight. If you can reuse something you have at home, even better!
• You can return more than one order in the same parcel, just make sure that you register a return for each separate order.

With E|VRI you can Book your return online and a QR code will be generated to print your label at the Parcel Shop when you drop off your parcel. Find your nearest Parcel Shop here!

info on evri website for returns.

• You will be refunded to the same payment method you used to make the purchase.
• Please allow up to 14 days for your refund to be issued.
• Your delivery fee will be refunded if you return all items in your order.
• Once we have processed your return in our warehouse, we will send you an email as notice of cancellation.

If you have not received your return email after 14 days, please contact us with your order number and our team will be happy to help!

Right of withdrawal:
You always have the right to withdraw from your order within 14 days, without giving any reason. The withdrawal period is counted from the day of the delivery of the last good(s) in your order. The easiest way to exercise your right of withdrawal is to return the goods to us by booking a return in the portal.

However, to meet the withdrawal deadline, it is sufficient for you to let us know about your decision to withdraw from your order, before the withdrawal period has expired. For questions regarding withdrawal, please contact Customer Service.

Effects of withdrawal:
We will refund all payments received from you, including the costs of our standard delivery option, without undue delay and in any event no later than 14 days from the day on which we are informed about your decision to withdraw. We will use the same means of payment that you used to pay for your order and this will not cause you any extra fees. We may withhold the refund until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event no later than 28 days from the day on which you received your item(s).

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods